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Partial-response recovery

Recover useful intent without mistaking it for completion

Capture in-progress answers by form session, preserve a clear final-submit boundary, and optionally deliver eligible partials into a Salesforce workflow designed for unfinished data.

Designed for operations

Draft capture is configurable and best-effort. It is designed to preserve respondent experience when storage is unavailable, and partial data should remain separate from completed activation records.

An unfinished flow is signal—but it is not a submitted response

Partial answers can reveal interest, friction, or a useful follow-up opportunity. Sending them into the same destination and status used for completed responses makes downstream teams guess whether the customer actually finished, which fields were final, and whether activation is appropriate.

Session-scoped drafts

Maintain one evolving draft per form session instead of producing a new downstream record every time an answer changes.

Explicit completion state

Connect the session draft to the final response when the customer submits so completion remains machine-readable.

Configurable stale delivery

Optionally synchronize eligible incomplete drafts after a quiet period rather than treating momentary pauses as abandonment.

Purpose-built partial payloads

Include progress position, session context, and captured answers in a payload explicitly identified as partial.

Keep recovery separate from final activation

  1. 01

    Capture

    Debounce in-progress saves and attempt a final best-effort flush when the page becomes hidden or closes.

  2. 02

    Classify

    Use completion state and last-saved time to distinguish active, stale, completed, and unavailable drafts.

  3. 03

    Deliver

    Send only configured incomplete drafts through the signed CloudPage delivery path using a partial payload.

  4. 04

    Retain

    Apply retention, suppression, and follow-up rules in a destination created specifically for partial intent.

Continue exploring

Partial-response architecture guide

Design draft identity, quiet periods, destinations, retention, and recovery activation deliberately.

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Customer data enrichment

Protect stable identity while collecting missing or corrected customer attributes.

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SFMC forms

See how partial capture fits into the wider governed form and delivery model.

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